Refund policy

Return & Refund Policy

At MSD.SOFTSCO LTD, we are committed to customer satisfaction. Please read the following policy carefully to understand your rights and obligations regarding returns and refunds.

🕒 Return Period

We offer a 7-day return period, meaning you have 7 days from the date you receive your item to request a return.

✅ Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as received: unused, unworn, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

To initiate a return, please contact us at:
📧 msd.softco.info@gmail.com

All approved returns must be sent to:

MSD.SOFTSCO LTD
Unit A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
IP28 7DE, UNITED KINGDOM

Once your return is approved, we will email you a return shipping label and further instructions.
Returns without prior approval will not be accepted.

📦 Damaged or Incorrect Items

Please inspect your order immediately upon arrival.
If the item is damaged, defective, or incorrect, contact us as soon as possible at
📧 msd.softco.info@gmail.com
so we can evaluate and resolve the issue promptly.

🚫 Non-Returnable Items

We do not accept returns for the following items:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Beauty or personal care items

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you're unsure whether your item qualifies, please contact us before purchasing.

🔄 Exchanges

If you wish to exchange an item, please follow the return process first.
Once approved, you may proceed to place a new order.

💳 Refunds

Once we receive and inspect your return, we will notify you of the refund status.

  • If approved, a refund will be issued to your original payment method within 10 business days.

  • Please note that banks or credit card providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at:
📧 msd.softco.info@gmail.com